Support

Do not rely on Sea Chart as your sole means of navigation. Always use current official charts and safe navigational practices.

Contact support

Email [email protected]. Please include your device model, operating-system version, Sea Chart version, a description of the issue, and any relevant screenshots. Never send passwords or card details.

Common help topics

Location: Enable Sea Chart location permission in device settings.

Offline charts: Download charts before leaving network coverage and ensure sufficient storage.

Account and sync: Sign in with the same Google or Apple account on each device. Guest accounts cannot be recovered after sign-out.

AIS: Ensure your receiver or gateway is on the same local network and that its host, port and protocol are configured correctly.

Privacy and deletion

Read our Privacy Policy or see how to delete your account.